Return and refund policy

Return & Refund Policy
At Seacon Corporation, customer trust and shopping experience are our top priorities. We aim to let every customer shop without worries. This policy clearly defines the rules for product returns, exchanges and fund refunds, covering eligible conditions, operation procedures and related specifications for all orders placed on our official website.

1. Return Qualification Rules

We provide a 30-day valid return window for all products. Customers can submit a return application within 30 calendar days after successfully receiving the ordered goods.
To ensure your return application can be successfully approved, your goods must meet all the following conditions:
  • The product is kept in brand-new condition, unused and unmodified
  • All original accessories, labels and packaging are complete and undamaged
  • Valid order records or purchase vouchers can be provided for verification

2. Return Application Process

If you need to apply for a return, please initiate a request via our official customer service email: service@loftavyn.com
After your application is reviewed and approved by our team:
  • We will issue an official return shipping document
  • You will receive detailed guidance including return address, packaging requirements and shipping precautions
Important Reminder: Any goods returned without prior application and official authorization will not be accepted or processed. For any doubts about return rules, feel free to contact our support team for consultation in advance.

3. Defective Goods & Transit Problem Handling

Please check the integrity and condition of the goods immediately after delivery. If you receive damaged, defective, mismatched or incomplete products, please contact our customer service team as soon as possible. We will verify the problem quickly and provide targeted solutions including replacement, refund or compensation.

4. Non-Returnable Products & Special Exclusions

To comply with industry specifications and product attribute requirements, the following items are not supported for return or exchange:
  • Perishable daily supplies and fresh household goods
  • Customized and personalized tailor-made products
  • Personal hygiene and care products that have been opened or used
  • Products involving flammable, explosive and dangerous raw materials
  • Original shipping costs paid during order placement
In addition, discounted promotional products and virtual gift card products are not eligible for return. If you are unsure whether your product supports return service, please confirm with our team before submitting an application.

5. Product Exchange Rules

To efficiently complete product replacement and save your waiting time, we adopt a standardized exchange process: you can first complete the return procedure for the original item. After the return application is confirmed and approved, you can place a new order for the target product you need, so as to obtain qualified goods in the fastest cycle.

6. EU 14-Day Cancellation Right

For all orders delivered to European Union regions, customers enjoy a 14-day free cooling-off period. Within 14 days after receiving the goods, you can apply for order cancellation or product return for any reason without providing additional explanation.
The cancellation right needs to meet the following conditions:
  • The product is unused, with complete labels and original packaging
  • Valid purchase order proof can be provided
This EU statutory right is independent of our standard 30-day return policy and can be executed preferentially in line with local regulations.

7. Refund Processing Specification

After we receive and inspect the returned goods to confirm compliance with return standards, we will promptly inform you of the final review result of your refund application.
Once the refund is approved, the fund will be returned to your original payment account. The official processing cycle of the refund is up to 10 business days.
Please note that the actual arrival time of the fund is subject to the processing efficiency of your payment institution or bank. If you do not receive the refund more than 15 business days after the approval, please contact our customer service team for inquiry and follow-up.

8. Return Delivery Instruction

All returned goods must be shipped with the official return shipping label provided by Seacon Corporation. Unauthorized return delivery will not be accepted.
Company Information
Seacon Corporation 1917 John Crosland Junior Way, Charlotte, NC 28208, United States Phone: +1 704-333-6000 Email: service@loftavyn.com